These general terms and conditions (“Terms and Conditions”) of PRAM Consulting s.r.o., registered office Na Březince 930/6, 150 00 Prague 5, registration number CZ27200761, registered at the Municipal Court in Prague, Section C, Insert, e-mail, telephone number +420 224 913 000, business address Na Březince 930/6, 150 00 Prague 5 (“We” or “Seller”) regulate in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll, Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of You, as buyers, and Us, as sellers, arising in connection with or pursuant to a purchase contract (the “Contract”) concluded through the E-shop on the website. 

All information about the processing of your personal data is contained in the Personal Data Processing Policy, which can be found here.

The provisions of these Terms and Conditions form an integral part of the Contract. The Agreement and the Terms and Conditions are drawn up in the English language. We may unilaterally amend or supplement the Terms and Conditions. This provision does not affect any rights and obligations arising during the period of effectiveness of the previous version of the Conditions.

As you know, we primarily communicate remotely. Therefore, our Contract is also subject to the use of means of distance communication that allow us to agree with each other without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, through the interface of the website (“E-shop web interface”).

If any part of the Terms contradicts what We have mutually agreed as part of the process of Your purchase on Our E-Shop, that particular agreement will prevail over the Terms.


Price means the amount of money you will pay for the Services;

1.2. The Shipping Price is the amount of money You will pay for the delivery of the Services, including the cost of packing them;

1.3 The Total Price is the sum of the Price and the Shipping Charge;

1.4. VAT is value added tax in accordance with applicable law; 

1.5 The Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.6 The Order is Your binding proposal to enter into a Contract for the purchase of Services with Us;

1.7 User Account means an account set up on the basis of the data provided by You, which allows the storage of the data entered and the storage of the history of Services ordered and Contracts concluded;

1.8. You are the person making the purchase.


2.1 Purchase of the Services is only possible through the web interface of the E-shop.

2.2 When purchasing the Services, it is Your obligation to provide Us with all information correctly and truthfully. We will therefore consider the information You have provided to Us in the Order to be correct and truthful. 

2.3 We also provide access to reviews of the Services made by other consumers on Our E-Shop. We ensure and control the authenticity of such reviews by linking the reviews to specific Orders, so that we can see the linked Order ID for each review in our internal system and are able to verify and prove that the review is from a real consumer. 


3.1 The contract with Us can only be concluded in the English or Czech language.

3.2 The contract is concluded remotely via the E-shop, with the costs of using remote means of communication being borne by You. However, these costs do not differ in any way from the basic rate you pay for the use of these means (i.e. in particular for access to the Internet), so you do not have to expect any additional costs charged by Us beyond the Total Price. By submitting an Order, You agree to Our use of remote communication facilities. 

3.3 In order for Us to enter into the Contract, You must create an Order on the E-Shop. This must include the following information:

  1. Information about the Services you are purchasing (on the E-shop you indicate the Services you are interested in purchasing by clicking on the “Add to Cart” button);
  2. Information about the Price, Shipping Charge, method of payment of the Total Price and the desired method of delivery of the Services; this information will be entered as part of the creation of the Order within the user interface of the E-shop, and the information about the Price, Shipping Charge and Total Price will be provided automatically based on the Services, their delivery and payment method you have selected;
  3. Your identification and contact details used to enable us to deliver the Services, in particular your name, surname, delivery address, telephone number and email address.

3.4 During the creation of the Order, the Customer may change and check the data until its completion. After checking by pressing the “Place order” button, the Order will be completed. However, before pressing the button, you must confirm that you have read and agreed to these Terms, otherwise you will not be able to complete the Order. After pressing the “Proceed to Checkout” button, all completed information will be sent directly to us.

3.5 We will confirm Your Order as soon as possible after it is delivered to Us by a message sent to Your e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms and Conditions as an attachment to the email message. The Terms and Conditions as in force on the date of the Order, i.e. as attached as an attachment to the confirmation email, form an integral part of the Contract. Confirmation of the Order constitutes the conclusion of the Contract between Us and You.

3.6 In the event that an obviously incorrect Price is stated within the E-shop or in the Order, we are not obliged to deliver the Services to you at that Price even if you have received confirmation of the Order and therefore the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to enter into a new Contract in an amended form compared to the Order. The new Contract is then concluded when You confirm Our offer. An apparent error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other retailers or a missing or missing digit.

3.7 In the event that the Contract is concluded, You shall be obliged to pay the Total Price.

3.8 If you have set up a User Account, you may place an Order through it. However, even in this case, you are obliged to check the accuracy, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that it is not necessary to fill in your identification data repeatedly.

3.9. In some cases we allow you to take advantage of a discount on the purchase of Services. In order for the discount to be granted, you must fill in the details of the discount in the pre-designated field within the Order proposal. If you do so, the Services will be provided to you at a discount.


4.1 Based on your registration on the E-shop, you can access your User Account. 

4.2 When registering for a User Account, it is your responsibility to provide all the details you enter correctly and truthfully and to update them if they change. 

4.3 Access to the User Account is secured by a username and password. It is Your responsibility to maintain confidentiality regarding these access details and not to disclose these details to anyone. In the event that they are misused, we shall not be liable for this. 

4.4 The user account is personal and you are therefore not entitled to allow third parties to use it.

4.5 We may cancel your User Account, in particular if you breach your obligations under the Agreement.

4.6 The User Account may not be available continuously, in particular with regard to necessary maintenance of hardware and software.


5.1 The price is always stated in the E-shop, in the Order proposal and of course in the Contract. In the event of a discrepancy between the Price stated for the Services within the E-shop and the Price stated in the Order Proposal, the Price stated in the Order Proposal shall apply and shall always be the same as the price in the Contract. Within the Order proposal, the Price for shipping is also indicated, or the conditions under which shipping is free of charge. 

5.2 The total Price is quoted inclusive of VAT including any charges provided for by law. 

5.3 Payment of the Total Price will be required from You after the Contract has been concluded and before delivery of the Services. You may pay the Total Price by the following methods:

  1. By bank transfer. We will send you the information for making the payment as part of the Order confirmation. In the case of payment by bank transfer, the Total Price payment due date will be stated on the Invoice.
  2. By online card. In this case, payment is made through the payment gateway ČSOB, and payment is subject to the terms and conditions of that payment 

5.4 An invoice will be issued in electronic form upon payment of the Total Price and will be sent to your email address. 


6.1 We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826 (1) (e) of the Civil Code.

6.2 We handle consumer complaints via the electronic address We will send information about the handling of the complaint to the buyer’s electronic address.

6.3 The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, ID No.: 000 20 869, internet address:, is competent for out-of-court settlement of consumer disputes arising from the Contract. The online dispute resolution platform located at can be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.

6.4 The European Consumer Centre Czech Republic, with registered office at Štěpánská 796/44, 110 00 Prague 1, internet address: is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).


7.1 If our legal relationship with you has an international element (e.g. we ship Services outside the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if you are a consumer, your rights under the law are not affected by this agreement.

7.2 All written correspondence with you will be delivered by electronic mail. Our email address is set out next to Our identification details. We will deliver correspondence to Your email address set out in the Agreement, in Your User Account or through which You have contacted Us.

7.3 The Agreement may only be amended by written agreement between Us. However, We may amend these Terms and Conditions, but such amendment will not affect any Contract already entered into, but will only affect any Contract entered into after the amendment takes effect. 

10.4 In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontractor failures, etc.), We and You shall not be liable for damage caused as a result of or in connection with the force majeure event, and if the force majeure condition lasts for more than 10 days, We and You shall have the right to withdraw from the Contract.

10.5 The Contract, including the Conditions, is archived electronically with Us but is not accessible to You. However, You will always receive these Conditions and an Order Confirmation with a summary of the Order by email and You will therefore always have access to the Contract without Our involvement. We recommend that you always save the Order Confirmation and the Conditions.

10.7 These Conditions shall take effect from 18th September 2023.